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    Free Customer Experience Tool

    NPS Calculator & Tracker

    Calculate your Net Promoter Score with confidence intervals, honest industry benchmarks, segment breakdowns, and prioritized actions to improve customer loyalty.

    Good
    235 responses
    95% CI: 43 to 43

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    %

    Below ~10% indicates likely selection bias

    NPS of 43 — "Good", and statistically distinguishable from 0 (n=235).

    • You're at the 66th percentile for technology (industry average: 30).
    • Margin of error: ±0 points (95% CI 43 to 43).
    • 59.6% of respondents are promoters; 17.0% are detractors.
    See the LTV impact

    Net Promoter Score

    43
    Good

    95% CI: 43 to 43

    59.6%

    Promoters

    140 responses

    23.4%

    Passives

    55 responses

    17.0%

    Detractors

    40 responses

    Industry NPS benchmarks — technology
    Source: compiled from Satmetrix/Qualtrics published industry NPS reports — directional figures, not audited data for your specific market
    • Industry average NPS30You: above
    • Top quartile (75th percentile)50You: below
    • Top decile (90th percentile)70You: below
    • Bottom quartile (25th percentile)10You: above
    • Your percentile rank (interpolated)66th
    Response quality assessment
    Statistical reliability of your NPS data
    Response rate25%
    Sample representativeness6%
    Statistically distinguishable from 0
    Yes
    How this calculator works

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